U.S. Bank Retail Payment Systems Digital Marketing & Creative Strategy

As a UI Designer on U.S. Bank's credit cards digital marketing team, I created compelling visual assets across multiple channels while contributing to campaign strategy and ensuring brand consistency during a major brand refresh.

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Challenges

In a highly competitive financial services market, U.S. Bank needed to:

  • Maintain a consistent yet engaging brand presence across digital touchpoints
  • Create impactful advertising that would drive credit card applications
  • Successfully implement a comprehensive bank-wide brand refresh
  • Coordinate with external agency partners while ensuring brand standards
  • Develop assets that balanced creativity with strict financial industry regulations

credit card browse and compare page

My role & responsibilities

As part of the digital marketing team, my responsibilities included:

  • Designing animated banner ads for digital campaigns
  • Creating social media assets for cross-platform promotion
  • Providing design feedback on agency-proposed campaign concepts
  • Implementing new brand standards across digital marketing materials
  • Collaborating with marketing strategists to align visual assets with campaign goals

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Results

My contributions to U.S. Bank's digital marketing efforts helped:

  • Create visually cohesive campaigns across multiple digital touchpoints
  • Successfully implement the new brand identity across marketing materials
  • Establish effective workflows between internal teams and agency partners
  • Maintain brand consistency while creating engaging, conversion-focused designs

Key Projects

Digital advertising campaigns

Designed cohesive ad sets for credit card promotions that maintained visual interest while clearly communicating benefits across different formats and sizes.

Social media content

Created engaging social assets that translated complex card benefits into visually appealing, shareable content while maintaining the U.S. Bank voice.

Co-brand development

A significant part of my role involved managing the visual experience for partner-branded credit cards, including creating and maintaining  microsites for Harley-Davidson, Kroger, Skypass and other co-brand partners.

Process & Involvement

Campaign design and development

For each credit card marketing campaign:
 
  • Attended strategy meetings to understand campaign objectives and target audiences
  • Collaborated with marketing leads to translate strategy into visual concepts
  • Created multiple versions of animated banner ads, social posts, and web assets
  • Optimized designs for different platforms and formats
  • Ensured all creative work adhered to brand guidelines and financial regulations

Agency partnership

Working with U.S. Bank’s agency partners required a balanced approach:

  • Participated in concept presentations from creative agencies
  • Provided constructive feedback on proposed designs and campaigns
  • Evaluated concepts for alignment with brand standards and marketing goals
  • Cast “votes” on creative directions that would best represent U.S. Bank
  • Bridged communication between agency creatives and internal stakeholders

Brand refresh implementation

During U.S. Bank’s comprehensive brand refresh, I:

  • Quickly adapted to new color palettes, typography, and visual guidelines
  • Helped transition existing marketing materials to the new brand system
  • Created digital assets that showcased the refreshed brand identity
  • Collaborated with the broader design team to ensure consistent implementation
  • Developed new templates and component designs aligned with the updated brand

Learnings

Working at the intersection of design, marketing strategy, and brand management enhanced my ability to create purposeful designs that serve both business objectives and user needs.

Creativity within constraints

Balancing creative expression with established brand standards

Cross-functional collaboration

Effective collaboration between in-house teams and agency partners

Objective design

The importance of strategy-driven design in marketing

Forward-thinking

How to implement large-scale brand transitions while maintaining brand equity

More Work

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